Job Title: Health Insurance Renewals

Department: Renewal - Associate Location: Indore Experience Required: Minimum 6 months in Health Insurance Renewals Reporting To: Team Leader / Assistant Team Leader - Renewals

Job Summary

The Health Renewals for health insurance renewal processes, supporting renewal executives with product knowledge, customer handling, and retention strategies. The role focuses on ensuring high renewal conversion, reducing churn, and delivering an excellent customer experience through expert guidance and issue resolution.

Key Responsibilities
Support renewal executives with complex customer queries, objections, and escalations:
Ensure maximum customer retention through effective communication and follow-ups
Handle high-value or critical renewal cases independently
Guide the team on best renewal practices, pitch improvement, and compliance:
Coordinate with insurers, underwriting, and internal teams for smooth renewal closure




Monitor renewal quality and ensure adherence to IRDA and company guidelines:
Assist TL/ATL in achieving team renewal and retention targets:
Share product updates and renewal insights with the team on a regular basis

Key Skills & Competencies
Robust knowledge of Health Insurance products and renewal processes:
Proven experience in customer retention and objection handling:
Excellent communication skills (Hindi & basic English preferred)
Ability to handle escalations and difficult customers confidently
Target-driven mindset with problem-solving skills
Comfortable using CRM systems and renewal portals:
Attention to detail and compliance orientation

Eligibility Criteria
Minimum 6 months of experience in Health Insurance Renewals:
Experience in customer retention or renewal sales is mandatory

Pay: Up to ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Renewal Associate Indore
🏢 Policyx.Com
📍 Indore