Key Responsibilities
Troubleshoot basic API, gateway, and integration-related issues.
Coordinate with Development, DevOps, and Engineering teams for issue resolution.
Manage support tickets and ensure timely resolution as per SLA.
Support CCTV/IP camera, NVR, and VMS integrations.
Excellent knowledge of database queries, data validation, and performing necessary updates in the database
Provide remote and in office technical support at customer locations.
Travel to customer sites for installation, Deployment, troubleshooting, and support as required.
Required Skills:
2+ years of experience in Application Support / Technical Support / IT Support.
Hands-on experience in L1 & L2 support.
Excellent problem solving and communication skills.
Coordinate and manage escalated issues in collaboration with the Senior Engineering Team.
Positive knowledge of Ubuntu.
Positive working knowledge of Python.
Working knowledge of SQL/database concepts.
Knowledge of CCTV/IP cameras, NVR, or VMS is an advantage.
Strong problem-solving and communication skills.
Qualification
B.Tech/B.E./BCA/MCA in Computer Science, IT, Electronics, or a related field.