Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versatile, supportive setting where your well-being is prioritized and your potential can thrive.

The Role

Join Kyndryl as a Service Coordinator and take charge of a agile role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
Application Monitoring & Health Check
finacle), Payments, Trade, LOS, etc.)
Track alerts, batch jobs, interfaces, and failures




Perform daily start-of-day (SOD) / end-of-day (EOD) checks
Incident & Ticket Management
As per ITIL process- Log, categorize, and prioritize incidents in ticketing tools.
Ensure incidents are handled within defined SLA timelines
Basic Troubleshooting
Perform initial diagnosis and resolution of issues
Handle common issues like:
Login failures
Data mismatch queries
Batch/job failures
Interface errors4. User Support & Communication- Provide status updates and resolution timelines5. Escalation Management
Escalate unresolved or complex issues to L2 / L3 teams
Provide proper logs, analysis, and documentation during escalation
Operational Activities
Execute routine tasks:
Batch job restarts
File transfers / uploads
Data validation checks
Support deployments during maintenance windows
Participate in production releases
Reporting / Documentation updates.
Documentat

📌 Service Coordination Greater Noida
🏢 Kyndryl
📍 Greater Noida