Kapitus is looking for a detail-oriented and enthusiastic JIRA Admin I / JIRA L1 Support candidate to support day-to-day JIRA administration and user support activities. This role is ideal for fresh graduates who are interested in IT support, application administration, Agile methodologies, and project management tools.

Key Responsibilities

- Provide first-level support for JIRA users and resolve routine queries.
- Manage JIRA projects, issues, dashboards, filters, boards, and configurations.
- Support workflow, screen, field, notification, and permission management activities.
- Monitor, track, and manage support tickets within defined SLA timelines.
- Troubleshoot user access, permission, and project visibility issues.
- Escalate complex issues to higher support teams when required.
- Maintain documentation, knowledge articles, and SOPs.
- Assist in report generation and dashboard administration.
- Support testing activities for new configurations and enhancements.
- Follow incident, change, and access management processes.





Eligibility

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- Freshers or candidates with up to 1 year of experience are welcome to apply.
- Basic knowledge of JIRA, Agile, Scrum, or ticketing tools is preferred.

Key Skills Jira Administration, Jira Support, Issue Tracking, Workflow Management, User Access Management, Agile, Scrum, ITSM, Troubleshooting, Documentation. [JD JIRA L1 | Word]

Preferred Traits

- Robust analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Attention to detail and process-oriented mindset.
- Willingness to learn and grow in JIRA administration and support functions.

Experience: 0-1 Years Stipend: 15,000 + Night shift Allowance 300/day

Role: JIRA L1 Support

Employment Type: Full Time

Location: Chennai

📌 Jira Administrator Intern (Chennai)
🏢 Kapitus Strategy Services
📍 Chennai