About Plivo Plivo is a leading technology company transforming customer engagement for some of the world's largest B2 C brands, including Uber, Whats App, and Zomato. Our newest product, an AI Agents platform, automates the entire customer lifecycle from acquisition to support through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 100+ member team across India and the US, we build high-impact global products that handle over 1 billion API requests per month.

If you are excited about solving hard, real-world infrastructure challenges at scale, we look forward to talking with you!Role Overview The role is that of an IT Platform & Automation Engineer to own and automate the internal technology platform our teams across India and the US run on every day: identity and access, the endpoint fleet, office and remote connectivity including VPN, and the Saa S stack the company depends on. You will treat that platform as something to be engineered rather than administered: scripting away manual work, building the integrations that keep systems in sync, and leading end-to-end migrations that move users and data between vendors without disruption or loss. This is a hands-on role for someone who understands these systems from first principles rather than from a runbook, who spots and fixes problems before anyone raises a ticket, and who uses modern AI tooling to move faster than a team this size normally could.

What You'll Do• Automate recurring operational work: script against platform and Saa S APIs in Python, Bash, or Power Shell to eliminate manual provisioning, reporting, and offboarding.

- Lead migrations end-to-end: plan and execute moves between vendors and systems with zero data loss, covering mail and file migrations,



tenant consolidations, identity provider and MDM cutovers, and on-premise to cloud transitions, owning validation and rollback at every step.
- Own and automate identity and access management: SSO/SAML/SCIM, Google Workspace, directory services, and a secrets manager; automate joiner-mover-leaver flows and run periodic least-privilege access reviews.
- Manage the endpoint fleet at scale: device provisioning and MDM policy, disk encryption, patching, and compliance across a distributed, multi-OS workforce.
- Own networking and connectivity: LAN/WLAN, routing and switching, firewalls, DNS/DHCP, network segmentation, and site-to-site and remote-access VPN, including deep troubleshooting when things break.
- Operate and maintain core infrastructure: servers, virtualization, storage, and backup and recovery across Linux, mac OS, and Windows environments.
- Strengthen our security posture: endpoint protection, vulnerability and patch management, logging and alerting, hardening baselines, and evidence collection for compliance audits.
- Drive IT and security incident response: triage, contain, find root cause, and document, so the same issue does not return.
- Use AI-assisted tooling (Claude, Claude Code, Copilot, Cursor) to accelerate scripting, migration planning, runbooks, diagnostics, and overall operational speed and quality.

What You





Bring• 3-6 years of experience in IT systems administration, corporate IT / IT platform engineering, or IT security engineering.

- Strong hands-on infrastructure skills across Linux, mac OS, and Windows administration, virtualization, storage, and backup and recovery.
- Solid networking fundamentals: TCP/IP, DNS, DHCP, routing and switching, firewalls, and hands-on VPN configuration and troubleshooting. You can explain what is actually happening on the wire, not just which setting to change.
- Proven migration experience: you have moved users and data between platforms yourself and handled planning, cutover, validation, and rollback.
- Identity and access management experience with SSO/SAML, directory services, MDM, and password or secrets management.
- Working knowledge of security fundamentals: endpoint protection, patching, encryption, logging, and least-privilege access.
- Scripting ability in Python, Bash, or Power Shell to automate administration and reporting.
- Genuine conceptual clarity and a proactive ownership mindset: you understand why systems behave the way they do, and you find and fix problems before they are reported to you.
- Fluency with AI development tools: you actively use Claude, Copilot, or similar to work faster and smarter. This is important to us. Excellent to Have• Experience supporting a fast-growing product engineering organisation across multiple offices and time zones.
- Exposure to SOC 2, ISO 27001, or GDPR compliance programmes, audits, and evidence automation.
- Cloud infrastructure exposure: AWS IAM, VPC, and networking.
- Relevant certifications (CCNA/CCNP, Google Workspace or Microsoft administrator, Comp TIA Security+, AWS).

📌 It Systems & Automation Engineer (Bangalore Metropolitan Area)
🏢 Plivo
📍 Bangalore Metropolitan Area