Job Title: IT Helpdesk Coordinator (Non-Technical)

Location: Ghansoli, Navi Mumbai

Experience: 1 to 5 Years

Job Summary

We are looking for an IT Helpdesk Coordinator to manage IT support requests, coordinate ticket resolution, track SLAs, and handle vendor and procurement-related activities. This is a purely non-technical coordination role focused on ticket management, user communication, vendor coordination, and process tracking.

Key Responsibilities

- Attend incoming IT support calls and create detailed tickets in the ITSM system.
- Log, categorize, prioritize, and route tickets to the appropriate support teams.
- Monitor ticket queues and ensure adherence to Service Level Agreements (SLAs).
- Follow up on pending tickets and escalate critical or delayed issues when required.
- Act as the primary point of contact for users regarding ticket status updates.




- Coordinate with vendors for hardware/software requests, repairs, spares, and renewals.
- Track IT assets and maintain relevant records.
- Generate Purchase Orders (POs) and process vendor invoices accurately.
- Coordinate procurement activities and ensure timely completion of Purchase Requisitions (PR) to final delivery.

Required Skills

- Experience in Helpdesk Coordination, Ticket Management, Service Desk Support, or IT Operations Coordination.
- Good communication and stakeholder management skills.
- Knowledge of ITSM tools and SLA tracking.
- Experience in vendor coordination and procurement activities.
- Solid documentation, follow-up, and organizational skills.
- Proficiency in MS Excel, Outlook, and basic reporting.

📌 IT Helpdesk Coordinator (Non-Technical) (Navi Mumbai)
🏢 Allied Digital
📍 Navi Mumbai