Job Responsibilities
Successful applicants will have experience working with internal and external clients, collecting and organizing data, have the ability to define collection methodology, templates, and tools, and be skilled at defining and prioritizing work in an productive manner. Key areas of responsibilities:
Requirements Management
Elicit, record and analyze requirements to enable traceability to a desired customer outcome
Document dependencies and interrelationships among requirements, as well as any assumptions
Use advance techniques to capture existing, current, and unknown requirements (e.g., brainstorming, process workflow diagrams, qualitative and quantitative analysis, reverse engineering)
Use tools that promote better understanding of the desired end-product such as visual aids, prototyping, and modeling tools
Stakeholder Management and Client Engagement
Directly engage functional owners and other stakeholders professionally, without supervision, and with appropriate messaging
Complete business case and impact analysis on implementing recent changes




Document and clearly articulate the 'as is', 'to be' and transitional states for impacted users and delivery teams
Validate with stakeholders to confirm accuracy and completeness
Liaise between business units, technology teams and support teams to ensure the solution delivered meets all business needs and to avoid rework
Provide client engagement support to customers on behalf of FEMS
Solution Delivery
Identify needs and evaluate alternative business solutions
Contribute to the definition, design and delivery of solutions in accordance with specified scope, requirements, quality standards and target delivery dates
Complete full range of required project activities related to maintaining artifacts and documentation
Engage and support FEMS internal improvement initiatives as assigned
Able to evaluate process and identify process gaps and suggest recommendations for improvement
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📌 Business Analyst Mumbai
🏢 SmartStream
📍 Mumbai