Role Overview

An enthusiastic and detail-oriented Guest Relations Executive for the Nila Shop in Jaipur. The associate will assist the Shop Incharge/Store Manager in creating a welcoming and engaging experience for visitors while supporting retail operations and sales.

ROLE PURPOSE / ROLES & RESPONSIBILITIES

Customer Service & Guest Experience
Welcome and assist customers and visitors in a warm and skilled manner.
Conduct guided tours of Nila House and the shop, introducing visitors to the organization’s history, philosophy, craft traditions, artisan collaborations, and initiatives.
Engage visitors in meaningful conversations, understand their interests, and offer a thoughtful and personalized experience.
Support outreach and relationship-building with educational institutions, cultural organizations, hospitality partners, and other relevant networks to encourage visits and collaborations.
Address customer inquiries, provide product recommendations, and resolve
concerns in coordination with relevant teams.




Record customer feedback and share insights to support continuous improvement.
Build and maintain relationships with customers, patrons, and visitors.

Storytelling & Product Knowledge
Develop a solid understanding of Nila’s collections, artisan partnerships, craft practices, and organizational initiatives.
Communicate the stories behind products, materials, techniques, and cultural traditions in an engaging and accessible manner.
Represent Nila’s values and approach to craft, design, and community engagement through informed conversations with visitors.

Retail Operations & POS Management
Assist with the Point of Sale system, ensuring effective and accurate transactions.
Maintain daily sales records, cash deposit receipts, settlements, and reports.
Provide accurate product information and support customers through the purchasing process.
Support order management, customer follow-ups, and after-sales service.

Sales Support &

📌 Retail Associate Jaipur
🏢 Lady Bamford Foundation
📍 Jaipur