Senior Engineer/Assistant Manager - CTS PC:
As a Senior Engineer/Assistant Manager - CTS PC, your mission is to To provide skilled service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title].

You will Responsible for
Customer Support & Service Coordination for CNG compressors- Deliver day-to-day service support to Customer Centres using CTS tools.
Ensure timely resolution of myQUEST tickets.
Conduct field visits for root cause analysis and technical support.

Product Quality & Warranty Management- Collect and interpret product guarantee data from Customer Centres.
Communicate findings to relevant departments for continuous product improvement.
Manage PQM and TCM processes to reduce warranty costs and failure rates.
Handle warranty claims through WAnT Claim Review.

Engineering Change & Product Development- Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).




Actively participate in recent product development meetings to ensure serviceability and lifecycle cost optimization.

Technical Documentation & Information Flow- Ensure timely access to service and technical information for all products.
Regularly update Service and Maintenance Kits based on product design changes.
Modify Approved Spare Lists (ASLs) in line with design notifications.

Failure Analysis & Reporting- Perform detailed failure report analysis to identify trends and root causes.Collaborate with cross-functional teams to drive corrective actions.
To succeed, you will need:
Experience requirements
Minimum 5 years of field experience on customer technical support.
Technical knowledge on CNGcompressors and compressed air ancillaries is a necessity.
Should have solid knowledge of Atlas Copco products.
Should be conversant with Atlas Copco standards, design and drawing methodology.
Should interact with customers and visit them whenever necessa

📌 Senior Engineer/assistant Manager Pune (India)
🏢 Atlas Copco Group
📍 India