IGS Integral Group Solution is hiring Coordinator - Assistance Services for our team in Navi Mumbai, Maharashtra.

Job Details

Position: Coordinator - Assistance Services
Department: Assistance Services / Contact Center
Location: Navi Mumbai, Maharashtra
Nearby areas preferred: Airoli, Ghansoli, Vashi, Kopar Khairane, Nerul, Thane and nearby locations

Job Type: Full-time
Work Mode: On-site
Salary: ₹300,000 - ₹350,000 gross annually
Monthly gross: Approx. ₹25,000 - ₹29,000
Languages Required: Hindi and English

Key Responsibilities
Communicate clearly and professionally with customers in Hindi and English.
Understand customer needs and provide accurate information or support.
Register, update, and follow up on service requests in the system.
Coordinate with internal teams and service providers when required.
Ensure timely and effective resolution of customer requests.
Maintain a positive, respectful, and service-oriented attitude.
Follow company procedures, quality standards, and escalation protocols.




Keep accurate records of customer interactions and case updates.
Support the team in daily contact center operations.

Requirements:
Fluent communication in Hindi.
Valuable spoken and written English.
Valuable communication and active listening skills.
Customer service attitude and willingness to help others.
Basic computer knowledge.
Responsible, punctual, and eager to learn.
Comfortable working in contact center operations.
Freshers can apply.
Previous experience in BPO, customer support, contact center, voice process, back office, or assistance services will be an advantage.

Preferred Skills
Experience in customer care, BPO, call center, or assistance services.
Ability to handle customer queries calmly and professionally.
Good problem-solving skills.
Transparent verbal communication.
Ability to work with targets, service levels, and follow-up processes.
Teamwork and adaptability.

Online interview process available.

WhatsApp: +52

📌 Coordinator Assistance Services Thane
🏢 IGS ASISTENCIA
📍 Thane