Issue Resolution: Handle inbound/outbound inquiries, troubleshooting product or service problems, and processing escalations appropriately.
Record Management: Accurately update customer relationship management (CRM) systems and ticket logs.
Feedback Collection: Identify recurring user complaints and communicate actionable insights to internal product, sales, or tech teams.
Brand Representation: Maintain a qualified, empathetic tone to ensure positive post-sale customer engagement and brand retention.
Communication: Exceptional verbal and written proficiency (often multilingual to cater to regional markets in India and abroad).
Patience & Empathy: Emotional intelligence to handle difficult or frustrated consumers calmly.
Technical Aptitude: Familiarity with contemporary CRM platforms, ticketing systems (e.g., Zendesk, Salesforce), and database data entry.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Customer Experience Assistant Bengaluru (India)
🏢 VW CUISINESNCEPTS
📍 India