Key Responsibilities: Luxury Client Experience
Welcome every client with warmth, professionalism, and personalized attention, ensuring they feel valued from the moment they enter the boutique.
Create a luxurious and comfortable in-store setting by anticipating client needs and delivering exceptional hospitality.
Coordinate refreshments, lounge experiences, private appointments, and VIP services where applicable.
Ensure every touchpoint reflects the brand's standards of elegance, exclusivity, and personalized service.
Escort clients through their boutique journey, ensuring seamless coordination with fashion consultants and stylists.

Client Relationship Management
Build and maintain long-term relationships with current and existing clients through regular communication and personalized engagement.
Maintain an updated CRM database, including customer preferences, purchase history, sizes, special occasions, and lifestyle information.
Conduct follow-up calls and messages after purchases to ensure satisfaction and strengthen relationships.




Reach out to clients regarding current collections, exclusive previews, bespoke appointments, seasonal launches, and private shopping events.
Identify VIP clients and provide personalized services tailored to their preferences.

Customer Service Excellence
Ensure every client receives prompt, courteous, and attentive service throughout their boutique visit.
Resolve customer concerns professionally and efficiently, escalating issues where necessary.
Collect client feedback and share insights with the boutique management team to continuously enhance the customer experience.
Monitor client satisfaction and implement initiatives to improve service quality.

Boutique Operations Support
Coordinate appointment schedules for styling consultations, fittings, and bespoke services.
Support the sales team in delivering a seamless customer journey without interrupting the luxury shopping experience.
Maintain boutique a

📌 Store Client Relationship Executive Kolkata (India)
🏢 Lets Recruit India
📍 India