Key Responsibilities:
Customer Outreach & Sales
Make outbound calls to potential customers and present the organisation's products and services in a transparent and persuasive manner.
Generate interest by effectively communicating service offerings and addressing customer queries.
Promote the organisation's offerings to prospective clients and identify business prospects.
Lead Management & Follow-ups
Maintain consistent communication with prospects to maximise conversion opportunities.
Ensure timely follow-ups and effective lead closure.
Customer Requirement Analysis
Understand customer requirements through effective communication and active listening.
Recommend appropriate services and solutions based on customer needs.
Resolve basic customer queries and provide accurate product and service information.
CRM & Database Management
Maintain and regularly update customer and lead information in the CRM or assigned tracking system.
Record customer interactions, follow-up activities, and sales outcomes accurately.
Ensure all customer data is organised and up to date for effective sales tracking.
Sales Target & Performance Management
Achieve and consistently work towards exceeding daily, weekly, and monthly targets related to:
Outbound calls
Customer follow-ups
Sales conversions
Monitor individual performance and take proactive measures to improve productivity and results.
Customer Feedback & Service Improvement
Gather customer feedback during interactions and communicate valuable insights to the relevant teams.
Identify recurring customer concerns and recommend improvements to enhance service quality and customer experience.
Internal Coordination & Service Delivery
Coordinate with internal teams to ensure seamless delivery of services.
Maintain effective communication with relevant stakeholders for smooth execution of customer requirements.
Adhere to company policies, ethical practices, and qualified c