Some organizations are still trying to establish themselves. Others are building somethingdesigned to last. At Unite, by The BRIQ Group, we are transforming affordable living — creating thoughtfullydesigned communities that deliver real value and quality.

We are building with anenterprise-grade mindset and a long-term ambition: a diversified, professionally run group. Finance and accounting are the backbone of that journey, and we are now building thiscapability in-house. We are looking for a Desktop Support Engineer to provide day-to-day technical support toour staff.

You will be the first point of contact for hardware, software, and connectivityissues, ensuring our team can work without disruption. This role is ideal for a fresher orearly-career professional eager to grow in IT support. Roles &

Responsibilities Hardware Support• Set up, configure, and maintain desktops, laptops, printers, and peripherals• Diagnose and repair hardware faults including RAM, HDD, and display issues• Track and manage IT asset inventory (laptops, monitors, accessories, CCTV)• Coordinate with vendors for hardware warranty and replacements Software & OS Support• Install, configure, and update Windows/mac OS operating systems• Deploy and troubleshoot MS Office, antivirus, and business applications• Handle OS updates, driver installations, and software licensing Helpdesk & Ticketing• Log, prioritize,



and resolve L1/L2 support tickets within agreed SLAs• Provide remote and in office support to end users across departments• Escalate unresolved issues to the senior IT team with proper documentation• Follow up on open tickets and ensure timely closure with user confirmation Network & Connectivity• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues for end users• Configure network printers, shared drives, and mapped network paths, CCTV.

- Assist in basic switch/router configuration and cable patching when required• Coordinate with ISP or network team for escalated connectivity problems User Account Management• Manage onboarding and offboarding IT setup for new and exiting employees• Ensure proper access revocation and data handover during offboarding Documentation• Maintain detailed records of issues, resolutions, and configurations• Update the knowledge base with common fixes and troubleshooting guides• Prepare and submit weekly IT support summary reports.
- Document hardware asset movements, disposals, and warranty records Requirements Education• B. E. / BCA / BSc IT / Diploma in Computer Science or related field Experience• 1–3 years in desktop/IT support (freshers with internship experience welcome)Technical Skills• Working knowledge of Windows 10/11 and MS Office Suite• Basic understanding of networking: IP, DNS, DHCP, Wi-Fi troubleshooting• Familiarity with Active Directory and ticketing tools (e.g. Freshdesk, Jira)• Experience with remote support tools (Any Desk, Team Viewer) is a plus• Basic Knowledge of Hardware (Monitors, Laptops, RAM, CCTV, Wifi Routers)Soft Skills• Clear communication and patience when handling non-technical users• Good problem-solving ability and willingness to learn• Ability to handle multiple requests and prioritize effectively

📌 Information Technology Executive (Pune)
🏢 Runal Group
📍 Pune