: Hotel Operations Executive

About AERTiCKET Group - AERTiCKET Group is one of the largest flight ticket consolidators in the world, providing state-of-the-art technology solutions and services to travel agencies and tour operators. With a strong presence in the sector for over 35 years, the AERTiCKET Group prides itself on its innovative approach, reliability, and commitment to delivering top-notch services to its partners globally.

Location: Kochi / Ahmedabad

Job Overview: We are looking for a Hotel Operations Executive to support the day-to-day operations of our B2B Hotel Product. The role will be responsible for managing hotel bookings, confirmations, amendments, cancellations, refunds, supplier coordination and agent queries while ensuring timely resolution and adherence to operational SLAs.

Key Responsibilities

· Process hotel booking requests, confirmations, amendments and cancellations.

· Coordinate with hotel suppliers, bedbanks, DMCs and other partners for booking-related requirements.

· Handle failed bookings, availability issues, rate discrepancies and confirmation delays.

· Ensure all bookings are processed accurately and within defined SLA timelines.

· Handle cancellation and amendment requests as per supplier policies and deadlines.

· Coordinate with suppliers for refunds and follow up until closure.

· Respond to hotel-related queries from travel agents and internal Sales teams.

· Escalate complex or time-sensitive cases to the Team Leader.

· Maintain accurate booking records, correspondence and documentation.





· Monitor pending cases and ensure timely follow-up until resolution.

· Verify hotel rates, room types, inclusions, cancellation policies and booking conditions.

· Coordinate with Finance/Accounts on payment, refund and reconciliation-related issues.

· Support the team in maintaining operational reports and trackers.

· Follow defined hotel operations SOPs and service standards.

· Identify recurring issues and highlight them to the Team Leader for corrective action.

· Maintain professional relationships with hotel suppliers and internal stakeholders.

Key Areas of Responsibility

· Hotel Booking & Confirmation

· Cancellation & Amendment

· Supplier Coordination

· Agent Support

· Failed Booking Resolution

· Refund Follow-up

· Rate & Availability Issues

· Operational SLA Management

· Reporting & Documentation

Required Skills and Qualifications

· 1–4 years of experience in Hotel Operations, B2B Travel, OTA, Hotel Booking or Hospitality.

· Good understanding of hotel booking processes.

· Knowledge of room types, meal plans, inclusions and cancellation policies.

· Experience with hotel suppliers, bedbanks or DMCs will be an advantage.

· Good communication and follow-up skills.

· Strong attention to detail and accuracy.

· Good problem-solving and coordination abilities.

· Comfortable working with Excel and operational systems.

· Ability to work under pressure and manage multiple cases simultaneously.

· Solid customer/service orientation and ownership.

📌 Hotel Operations Executive (Kochi)
🏢 AERTiCKET India
📍 Kochi