About the Role

We are seeking a Senior Manager – CRM Product & Platform Owner to lead the end-to-end ownership of the Microsoft Dynamics 365 (D365) CRM platform, with a solid emphasis on Power BI analytics and data-driven decision-making.

The role combines product ownership, platform governance, stakeholder management, and hands-on Power BI expertise to ensure the delivery of a scalable, high-performing CRM ecosystem and actionable business insights.

The successful candidate will act as the single accountable owner for CRM, partnering closely with Commercial, Finance, IT, Data teams, and external vendors.

Key Responsibilities
CRM Product Ownership & Platform Leadership
Own the end-to-end D365 CRM platform, including configuration, governance, administration, and ongoing enhancements.
Lead go-live readiness, UAT, cutover, and post-go-live stabilization/hypercare.
Manage platform administration, including:
Security roles
Settings
Releases
Access and governance
Translate business requirements into a prioritized product backlog and actionable user stories.




Ensure platform stability, scalability, security, and performance.
Product Roadmap & Delivery
Define and execute the CRM product roadmap aligned with commercial and business priorities.
Own backlog management, including:
Prioritization
Sprint planning
Release planning and delivery
Drive vendor and system integrator performance across build and run phases.
Establish and enforce data governance and data quality standards.
Monitor delivery against agreed timelines, quality standards, and business outcomes.
Power BI & Analytics Leadership — Hands-on
Design and develop enterprise-grade Power BI dashboards, including:
Commercial performance dashboards
Customer 360 insights
Executive and CFO-level reporting
Build robust data models and semantic layers integrating D365, Finance, and operational systems.
Develop advanced DAX measures and calculations.
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