Account Strategy
Develop and execute strategic account plans with explicit growth, revenue, retention and success goals.
Lead QBRs with senior stakeholders to review performance and identify growth opportunities.
Partner cross-functionally to align delivery with client priorities.
Track and forecast key account metrics including revenue, retention and satisfaction.
Relationship Management
Build trusted relationships with senior stakeholders across key accounts.
Understand evolving business needs and proactively identify opportunities and risks.
Strengthen client relationships through insight-led recommendations and consistent execution.
Revenue & Account Expansion
Drive upsell, cross-sell, renewals and account expansion.
Own contract renewals, pricing discussions and commercial negotiations.
Partner with leadership on commercial strategy and account growth plans.
Customer Success
Drive customers from activation and adoption to growth and advocacy.
Monitor account health, identify risks and implement mitigation plans.
Champion customer needs internally and ensure a high-quality customer experience.
Market Intelligence
Track industry trends, competitor activity and customer insights.
Use market intelligence and account data to refine strategies and uncover growth opportunities.
Ideal Candidate
Mandatory
2+ years of hands-on experience in Key Account Management / Customer Success, including managing complex, high-value accounts with measurable growth and retention targets.
Robust commercial acumen, negotiation and strategic problem-solving with a data-driven approach to account management.
Proven track record in renewals, retention, upsell, cross-sell and account expansion.
Experience owning contract renewals, pricing discussions and commercial negotiations.
Experience working in startups / lean teams, with the ability to manage high pace and high account volumes.
Proficiency with CRM, project manageme