– Desktop Support EngineerLocation: Mohali

Experience: 2+ Year

Salary: Up to ₹25,000/month

Employment Type: Full time

Job SummaryWe are looking for a Desktop Support Engineer to provide onsite IT support, troubleshooting, and technical assistance to end users.

Key Responsibilities

- Provide desktop and onsite IT support to users.
- Troubleshoot hardware, software, and Windows OS issues.
- Install and configure desktops, laptops, printers, and peripherals.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and DHCP issues.
- Support Microsoft Office and Outlook related issues.
- Perform system installation, configuration, and software updates.
- Manage and resolve IT tickets within defined SLAs.
- Escalate complex issues to L2/L3 teams when required.
- Maintain proper records of incidents and service requests.

Required Skills
- 2+ year of experience in Desktop/IT Support.
- Good knowledge of Windows 10/11.
- Hands-on experience with hardware and software troubleshooting.
- Basic networking knowledge.
- Positive communication and customer-handling skills.
- Ability to work independently and provide onsite support.

📌 Help Desk Support Engineer (India)
🏢 Techify Care
📍 India