About EMRI Green Health Services

EMRI Green Health Services (formerly GVK EMRI) is the pioneer and naonal leader in Emergency

Management Services (EMS) in India. Operang as a not-for-prot professional organiza¢on under the

PublicPrivate Partnership (PPP) model, the organiza¢on is the largest and most trusted emergency service provider in the country, delivering life-saving medical, police, and integrated support services across mul¢ple states.

Founded in April 2005, the organiza¢on transformed Indias emergency response ecosystem by building a comprehensive, rapid, reliable, and technology-enabled emergency care system. Through the na¢onwide emergency numbers 108/112, EMRI GHS executes a highly coordinated end-to-end response chain that includes scien¢c call triaging, intelligent ambulance dispatch, and deployment of trained Emergency Medical Technicians (EMTs) who deliver high-quality pre-hospital care and pa¢ent transport.

Over the years, 108 has become synonymous with dependable, compassionate, and qualified emergency response, touching millions of lives and se¢ng na¢onal benchmarks in speed, quality, and public service. Expanding on its strong founda¢on, EMRI GHS has also diversied into Public Safety,

Law and Order Support Services, Mul¢-sector Helplines, and Specialized Segmented Services,

demonstra¢ng its commitment to equitable and ¢mely assistance for all sec¢ons of society.

Role Overview State Head / Project Head The State Head / Project Head is the senior-most leader responsible for managing all State-level EMS opera¢ons, ensuring seamless service delivery, op¢mizing peopleprocesstechnology integra¢on,

and maintaining strong rela¢onships with the Government and key stakeholders.

The role oversees large-scale opera¢ons involving thousands of employees, hundreds of ambulances,

a 247 Emergency Response Centre, eet maintenance teams, support func¢ons, and mul¢ple district-

level units. This posi¢on plays a pivotal role in opera¢onal excellence, quality of care, nancial discipline, brand governance, and the long-term sustainability of services in the state.

The State Head reports directly to the Head Oce Leadership / Director, ensuring compliance with organiza¢onal standards, strategic alignment, nancial prudence, and periodic performance repor¢ng.

Key Responsibili¢es

1. Culture Management ¢

Build and sustain a Posi¢ve,



High-Performance Work Culture aligned with organiza¢onal

Vision, Mission, and Values.

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Promote transparency, integrity, accountability, and ethical use of public and private funding.

Create a Best Place to Work environment that fosters collabora¢on, discipline, and strong service orienta¢on.

2. People Development ¢

Dene roles, responsibili¢es, and performance expecta¢ons for all direct and func¢onal teams.

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Establish strong performance management systems with measurable KPIs.

Implement a structured succession planning framework across all levels.

Iden¢fy and develop next-genera¢on leaders through coaching, mentoring, and capability-

building ini¢a¢ves.

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Ensure high engagement, mo¢va¢on, and reten¢on across a diverse workforce.

3. Process Improvement ¢

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Document, standardize, and con¢nuously op¢mize key opera¢onal and support processes.

Lead process re-engineering ini¢a¢ves to achieve faster, cost-eec¢ve, and higher-quality outcomes.

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Drive automa¢on and technology adop¢on to improve eciency and accuracy.

Establish clear process metrics, dashboards, ownership structures, and review mechanisms.

4. Opera¢ons Management ¢

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Lead state-wide emergency opera¢ons with strong execu¢on focus aligned to medical and opera¢onal standards.

Manage large-scale eld opera¢ons supported by Regional Managers, District Managers,

Opera¢ons Execu¢ves, Fleet Teams, and EMTs.

Monitor and ensure high performance of the 247 Emergency Response Centre, including call triaging, medical instruc¢on, dispatch eciency, and service quality.

Drive excellence across support func¢ons: HR, Finance, SCM, Marke¢ng, Technology,

Quality, Fleet, PPP, and Training & Development.

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Ensure service delivery meets or exceeds agreed SLAs, KPIs, and compliance benchmarks.

Conduct periodic district and eld reviews to assess performance and ensure opera¢onal readiness.

5. Fleet Management ¢

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Ensure maximum vehicle up¢me,



minimizing o-road ambulances through proac¢ve monitoring and preven¢ve maintenance.

Improve KMPL (fuel eciency) through disciplined driving prac¢ces, route op¢miza¢on, and con¢nuous monitoring.

Reduce repair and maintenance costs by enforcing vendor SLAs, ensuring ¢mely servicing,

and improving spare parts management.

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Strengthen eet audits, GPS monitoring, and vehicle u¢liza¢on analy¢cs.

Implement rigorous breakdown reduc¢on programs, periodic technical training, and strict adherence to eet quality standards.

6. Stakeholder Management (Internal & External)

Internal

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Work closely with Head Oce teams for repor¢ng, reviews, audits, nancial planning, HR compliance, and strategic ini¢a¢ves.

Align state opera¢ons with organiza¢onal policies, quality assurance frameworks, and technology systems.

Ensure ¢mely submission of MIS, board-level reports, u¢liza¢on statements, and outcome metrics.

External

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Build strong, trust-based rela¢onships with Government of the State, Health Department,

District Collectors, local administra¢ons, police, and partner agencies.

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Ensure all commitments under the MoU/Agreement are met consistently.

Collaborate with healthcare ins¢tu¢ons (public & private) to improve pa¢ent outcomes and referral networks.

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Represent EMRI GHS in government reviews, audits, ocial mee¢ngs, and collabora¢ve forums.

7. Brand & Public Rela¢ons Management ¢

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Serve as the custodian of EMRI GHS Brand in the state.

Maintain eec¢ve rela¢onships with media, press, and community groups to build a posi¢ve and credible brand image.

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Engage voluntary organiza¢ons, NGOs, and civil society for community outreach.

8. Financial Management ¢

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Prepare and manage annual budgets for opera¢onal and capital expenses.

Ensure ecient u¢liza¢on of funds with strong cost controls.

Uphold the highest standards of nancial integrity and governance.

Facilitate and cooperate with internal, external, and statutory audits.

9. Business Expansion ¢

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Conceptualize and develop new project proposals in alignment with organiza¢onal strategy.

Lead stakeholder discussions, budge¢ng, and planning for new ini¢a¢ves.

Manage project launch, stabiliza¢on, and long-term opera¢onal integra¢on.

📌 Head Operations (Hyderabad)
🏢 GVK Emergency Management and Research Institute (GVK EMRI)
📍 Hyderabad