We need a friendly and professional Guest Relationship Executive to be the main point of contact for guests from arrival to departure. Your goal is to make every guest feel welcome, handle their needs quickly, and create a memorable stay.
Key Responsibilities
- Guest Greeting: Welcome guests warmly upon arrival, manage check-in and check-out, and explain resort amenities.
- Guest Relations: Check in on guests during their stay, build positive relationships, and anticipate needs.
- Complaint Resolution: Listen to concerns with patience and solve issues quickly to ensure satisfaction.
- Service Coordination: Work with housekeeping, F&B;, and maintenance teams to fulfill special requests and room preferences.
- Information Provision: Share details about resort activities, local attractions, dining options, and transport services.
- Feedback Collection: Gather reviews during and after the stay to help improve services.
- Administrative Tasks: Keep accurate records of guest preferences,
manage notes, and handle billing inquiries.
Requirements & Skills
- Experience: 1 to 3 years of experience in guest relations, front office, or hospitality.
- Education: High school diploma; a degree in Hotel Management or Hospitality is a plus.
- Communication: Excellent spoken and written English skills; extra language knowledge is an advantage.
- Personality: Friendly, patient, and professional with a strong customer-first mindset.
- Flexibility: Willing to work in shifts, including weekends and holidays.
- Tech Skills: Basic computer knowledge and experience with hotel management software.
Benefits & Location
- Advantages: Food provided
- Work Location: In person
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits
- Flexible schedule
- Food provided
Work Location: In person
📌 Guest Relationship Executive (Electronic City)
🏢 Gold Coins Club Resort
📍 Electronic City
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