Description

Role Overview
EXL is seeking an experienced and strategic Vice President to lead its Transport & Logistics vertical. This leader will be responsible for driving business performance, operational excellence, client satisfaction, growth, and transformation across a portfolio of global transport and logistics clients.

The role will oversee large-scale operations spanning transportation, logistics, freight management, finance & accounting processes, customer service, and back-office operations. The ideal candidate will bring a deep understanding of transportation ecosystems, logistics business models, BPO operations, and client relationship management, while delivering sustainable revenue growth and margin expansion.

Responsibilities
Key Responsibilities Business & P&L; Leadership
Own the overall P&L;, revenue growth, profitability, and operational performance of the Transport & Logistics vertical.
Drive strategic planning, business reviews, margin improvement initiatives, and long-term growth plans.
Identify prospects for expansion, cross-sell,



and transformation across existing accounts.
Develop and execute account strategies aligned with client business objectives.

Operations Leadership
Lead large, multi-location teams supporting transportation and logistics clients.
Oversee operations across functions such as:
Freight Operations
Order Entry & Freight Documentation
Transportation Management Support
Freight Audit & Payment
Accounts Payable & Accounts Receivable
Billing & Cash Application
Customer Service & Back-Office Operations
Logistics Analytics and Business Support Functions
Drive operational excellence through productivity, quality, compliance, and customer experience initiatives.

People Leadership
Lead, mentor, and develop a leadership team consisting of AVPs, Senior Managers, and functional leaders.
Build a high-performance and client-centric culture.
Drive succession planning, leadership development, and t

📌 Vice President 1 Noida (India)
🏢 EXL
📍 India