Key Responsibilities
Policy servicing: Handle LIC policy-related queries, endorsements, and clarifications with accuracy.
Claims coordination: Liaise between LIC and TPA for claim approvals, settlements, and escalations.
Compliance adherence: Ensure all processes align with IRDAI guidelines and LIC contractual obligations.
MIS reporting: Prepare and share reports on claims, policy servicing, and insurer interactions.
Stakeholder management: Maintain robust relationships with LIC officers, TPA teams, and internal departments.
Process improvement: Identify gaps in claim servicing and recommend corrective measures.