POD Supervisor – Invoice360

Invoice360 Operations

Department

Invoice360 Operations – POD
(Manufacturers / Third Party Distributors / EDI / Others / 101–Distro &
Vape)

Reports To

Invoice Operations Manager,
Invoice360

Employment Type

Full time, Internal
Transfer/Promotion

Location

Vijayawada, DVR (In office)

Posting Type

Internal Only

About Invoice360

Invoice360 is an invoice processing and itemization service line, supporting convenience stores and smoke shops. The team operates across a
five-phase model — Configure, Monitor, Process, Audit, and Intelligence —
delivering accurate, timely invoice data to power customer inventory and margin
decisions.

Role Summary

The POD Supervisor owns day-to-day performance for an
assigned POD within Invoice360. This role leads a team of Processing
Specialists and Review Analysts, drives throughput and quality against SLA and
audit-sample error, and partners with the Invoice Operations Manager and
Auditing team to resolve escalations and continuously improve the POD’s
workflows.

Key Responsibilities

• Manage




daily invoice created, assignment, and throughput for the POD, ensuring the
invoice cap and turnaround SLAs are met.

• Supervise,
coach, and schedule Processing Specialists and Review Analysts within the POD.

• Monitor
queue health and ensure timely triage per SOP.

• Own
POD-level quality: review audit findings from the Auditing team, drive
root-cause analysis, and close corrective actions with staff.

• Track
and report POD KPIs (accuracy, cycle time, backlog, SLA adherence) using the
Invoice360 scorecard framework.

• Escalate
customer and vendor issues that exceed team authority to the Invoice Operations
Manager.

• Support
onboarding and training of current Specialists/Analysts using established
Invoice360 training materials.

• Identify
and propose process improvements across the Configure → Monitor → Process →
Audit → Intelligence workflow.

• Conduct
daily huddles and floor sessions to brief the team on vol

📌 Invoice Pod Supervisor Vijayawada (India)
🏢 MostEdge
📍 India