Requirement Summary:
We are currently supporting a large-scale retail client engagement that involves application support, data validation, and integration monitoring. We are looking for candidates with a strong background in customer/application support, along with hands-on experience in database (DB) validation and API testing. While specific WFM experience may not be common at this level, candidates with exposure to similar enterprise applications or retail systems will be a good fit.

Key Skills & Experience:
Minimum 2+ years of experience in customer support or application support roles
Positive understanding of SQL/Database queries for data validation and troubleshooting
Experience in API testing (e.g., Postman or similar tools)
Exposure to retail domain or enterprise applications (preferred)
Solid analytical and problem-solving skills
Ability to handle incidents and provide L1/L2 level support




Valuable communication skills for client interaction and internal coordination

Roles & Responsibilities:
Provide L1/L2 application support for a retail-based system, including incident handling and resolution
Perform DB validations and data analysis to identify and resolve discrepancies
Execute and validate API requests/responses and troubleshoot integration issues
Monitor scheduled jobs, integrations, and data synchronization processes
Coordinate with cross-functional teams to ensure timely resolution within SLA
Document issues, test cases, and resolution steps
Support ongoing testing and validation for enhancements, fixes, and production issues

Additional Notes:
Candidates with experience in retail systems, POS, or workforce-related applications will have an added advantage
Immediate to short notice joiners are preferred

📌 Customer Support Associate Nagpur (India)
🏢 delaPlex
📍 India