– General Manager (Background Verification)

Position: General Manager – Background Verification Location: Ghatkopar, Mumbai

Department: Background Verification / Operations

Employment Type: Full-Time

Experience: 8–12 Years

Reporting To: Senior Management

About the Role

We are looking for an experienced and result-oriented General Manager – Background Verification to lead and manage the end-to-end Background Verification (BGV) operations. The candidate will be responsible for ensuring accurate, timely, compliant, and high-quality verification services while managing teams, client relationships, and operational performance.

Key Responsibilities

- Lead and manage end-to-end Background Verification operations including employment, education, address, reference, identity, and criminal verification.
- Manage and mentor BGV teams, team leaders, and operational staff.
- Ensure verification processes are completed accurately within defined TAT and SLA requirements.
- Develop and implement SOPs, quality standards, and process improvements.
- Monitor daily operational performance, productivity, accuracy, and turnaround time.
- Handle escalations and resolve complex verification cases effectively.
- Manage client relationships and conduct regular reviews with key clients.
- Prepare and present MIS, operational dashboards, and performance reports to senior management.
- Ensure compliance with company policies, data privacy requirements,



and applicable legal/regulatory standards.
- Identify process gaps and implement corrective and preventive actions.
- Coordinate with internal teams, vendors, and external agencies to ensure smooth verification operations.
- Drive automation and technology adoption to improve efficiency and scalability.
- Manage operational budgets, manpower planning, and resource allocation.

Candidate Profile

- Graduate/Postgraduate in any discipline; MBA/PGDM preferred.
- 8–12 years of relevant experience in Background Verification, KYC, Risk Operations, Verification Services, or related operations.
- Minimum 3–5 years of experience in a managerial/leadership role.
- Strong understanding of BGV processes, SLA/TAT management, quality control, and client servicing.
- Proven experience in managing large teams and multiple client accounts.
- Excellent analytical, communication, negotiation, and problem-solving skills.
- Strong knowledge of MIS and reporting; proficiency in MS Excel is required.
- Ability to work in a fast-paced, target-driven workplace.

Key Competencies

- Leadership & Team Management

- Background Verification Operations

- Client Relationship Management
- SLA & TAT Management
- Quality & Compliance
- MIS & Analytics

- Process Improvement

- Escalation Management

- Vendor Management

Work Location: Ghatkopar, Mumbai Work Mode: Work from Office

📌 General Manager (Background Verification) (Maharashtra)
🏢 N Human Resources u0026 Management Systems
📍 Maharashtra