About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.
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Contract Duration: 6- 12 Months (Possible extension)
Job Description: ServiceNow HRSD Consultant
Role Purpose
Our client — a global financial services organisation — is running an enterprise Learning transformation program. As part of this, their existing ServiceNow setting (used today for general HR case management) needs to be extended to support Learning-specific workflows: request intake, routing, case management, and tracking.
This is a hands-on technical configuration role.
You’ll work closely with the program’s Learning Technology Lead and a process design team to translate approved future-state process designs into a working ServiceNow build — not to redesign the process itself, but to determine how it’s actually configured and delivered in the platform.
Key Responsibilities
- Configure and enhance a ServiceNow HR Service Delivery (HRSD) environment to support learning request intake, routing, and case management workflows.
- Translate approved future-state process designs into ServiceNow workflow configuration, form design, and routing logic.
- Align workflow configuration with the program’s service catalogue and SLA framework.
- Build and configure case types covering core learning request scenarios: content development/change requests, learner support and help-desk queries, and general learning-related intake.
- Partner with the Workday Learning technical team to define and implement integration touchpoints
📌 Technical Consultant (Jaipur)
🏢 Niit
📍 Jaipur