About the role:

The End User Technology Engineer II will manage and support the organization’s end-user technology environment, including Microsoft 365, endpoint management, security, data protection, and Windows/macOS platforms.
The role involves troubleshooting, incident and request management, SLA adherence, technology administration, and vendor coordination, while ensuring a secure, reliable, and efficient employee technology experience.

What you will do:
Microsoft 365 Administration: Manage Exchange Online, Teams, SharePoint, OneDrive, Entra ID, users, licenses, access, MFA, and security policies.
Endpoint & MDM Management: Manage Windows, macOS, iOS, and Android devices, including enrollment, configuration, compliance, applications, inventory, and lifecycle.
Endpoint Security: Administer and support EDR/XDR, DLP, and CASB solutions; monitor alerts and coordinate with the Security/SOC team.
Windows & macOS Support: Provide L2/L3 support for OS, applications, hardware, VPN, Wi-Fi, certificates, authentication, and performance issues.
Networking:



Troubleshoot basic TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi issues and coordinate with Network teams for complex problems.
Vendor Management: Manage vendor escalations, support cases, SLAs, upgrades, renewals, and RCA activities.
ITSM & SLA Management: Handle incidents, requests, problems, and changes while ensuring timely resolution and accurate documentation.
Process Improvement: Identify recurring issues, drive permanent fixes, and contribute to KB articles, SOPs, and endpoint standards.

What you will need:
Solid hands-on experience with Microsoft 365, Entra ID, MFA, and Conditional Access.
Experience with MDM/UEM platforms, preferably Microsoft Intune.
Working knowledge of EDR/XDR, DLP, CASB, endpoint security, and hardening.
Solid Windows & macOS administration and troubleshooting skills.
Positive understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, proxy, and firewall concepts.
Experience

📌 End User Technology Engineer Ii Bengaluru
🏢 Slice
📍 Bengaluru