Front Office Manager

Talala, Gujarat | Full-time, In office

About Woods at Sasan

Woods at Sasan sits at the threshold of the Gir forest — a dwelling built on the belief that hospitality is not observation of a landscape but participation in it. We hold time as the medium through which a place reveals itself, not a constraint to be optimised. Our work is guided by stewardship of the land, reciprocity with the community around us, and an unhurried attention to every guest who arrives.

We are not building getaways. We are building relationships — between people and the forest, soil, and river that hold them.

About the Role The Front Office Manager oversees the daily rhythm of arrival and departure at Woods at Sasan — the front desk, reservations, guest services, Naturalist coordination, and telephone areas — while directing revenue and occupancy strategy across all market segments. This is a role of both presence and precision: the person who ensures every guest's first and last impression of the property reflects the care and attentiveness at the heart of who we are.

Key Responsibilities

- Train, schedule, and evaluate front office personnel; participate in hiring
- Supervise daily front desk operations, cashiering, and cash-handling policies
- Maintain accurate room status, master key control, and guest communication
- Resolve guest concerns promptly and with genuine care
- Manage group requirements, VIP requests, and high-balance guest accounts




- Prepare monthly reports, budgets, and revenue/occupancy forecasts
- Maximise room revenue through pricing strategy, inventory management, and competitor rate analysis across all distribution channels
- Liaise with Sales on rates, reservations, and occupancy analysis
- Review nightly audit reports, guest feedback, and front office logs daily
- Maintain organised documentation of purchases, schedules, and forecasts
- Uphold hotel policies, house rules, and grooming/uniform standards
- Champion sustainable practice across environmental, social, and economic dimensions of the resort's operations, working closely with the RT team on new ideas for the surrounding community

Qualifications

- Strong front office and office administration experience, including reservations and reception oversight
- Proven track record of delivering high guest satisfaction in hospitality or service environments
- Excellent verbal and written communication skills
- Experience leading or supervising a small team — training, motivating, and developing staff
- Working knowledge of hotel PMS, office software, and reporting tools
- Comfortable working on-site in Talala with flexibility to meet operational needs
- Prior experience in hotel front office management or guest relations preferred
- Relevant education in hospitality management, business administration, or related field is an advantage

📌 Front Office Manager (Talala)
🏢 Woods at Sasan
📍 Talala