Job Title: Front Office Head Department: Front Office / Guest Services Reports To: General Manager / Operations Manager Job Purpose: Manage all front office functions to ensure exceptional guest service, high team performance, and seamless departmental coordination.

Key Responsibilities: Operations: Supervise daily reception, reservations, concierge, and guest relations.

Service Standards: Ensure effective check-in/out and compliance with brand SOPs.

Leadership: Lead, train, schedule, and evaluate front office personnel.

Guest Relations: Manage VIP arrivals and resolve escalated complaints/service recovery. Revenue & Reporting: Monitor occupancy and reservation systems to optimize revenue; analyze performance reports.

Coordination: Collaborate with Housekeeping, F&B;, and Maintenance for flawless service.

Compliance: Enforce safety, security, and legal regulations.

Requirements

- Education: Degree or Diploma in Hotel Management or Hospitality.
- Experience: Minimum 3 years in front office operations.
- Technical: Proficient in PMS (Property Management Systems) and MS Office.
- Skills: Strong leadership, problem-solving, and interpersonal communication.
- Flexibility: Ability to work shifts, weekends, and holidays.

📌 Front Office Head (Hyderabad)
🏢 Ira Hospitality
📍 Hyderabad