Purpose of the Role To supervise day-to-day front office operations, ensuring accurate guest processing, compliance, and service standards, while guiding Front Office Associates and Trainees and acting as the key coordination point between the front office, cash desk, security, and management.

Key Responsibilities

- Supervise and coordinate front office desk operations across shifts, ensuring smooth guest check-in, entry, and ticketing processes.
- Oversee accurate KYC verification and identification checks, ensuring full regulatory compliance.
- Review and authorize entry ticket packages, group bookings, discounts, and complimentary passes.
- Monitor payment collection, billing accuracy, and daily reconciliation of front office collections.
- Handle escalated guest complaints and complex queries, ensuring prompt and professional resolution.
- Coordinate closely with the Cash Desk, Security, and Surveillance for guest entry, safety, and fund transfers.
- Train, guide, and evaluate Front Office Associates and Trainees, providing on-floor coaching and feedback.
- Prepare and maintain shift reports, occupancy/entry data, and documentation for management review.
- Ensure adherence to SOPs, grooming standards, and service etiquette across the front office team.
- Manage staff scheduling, break rotations, and manpower allocation to ensure adequate desk coverage.
- Liaise with management on policy updates,



process improvements, and guest feedback trends.

Eligibility / Qualifications

- Minimum Graduate; hospitality/tourism background preferred.
- 2–4 years of front office/guest service experience, with prior supervisory exposure preferred.
- Age as per applicable state gaming regulations
- Strong English/Hindi communication skills; additional languages an advantage.
- Proficiency in MS Office and front office/reservation systems.
- Solid leadership, guest-handling, and problem-solving skills.

Skills To Be Developed / Applied

- Team supervision, coaching, and performance management
- Advanced complaint handling and guest relationship management
- Regulatory compliance and KYC oversight
- Reconciliation, reporting, and documentation accuracy
- Cross-departmental coordination (cash desk, security, surveillance, management)

Working Conditions

- Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7.
- Standing/desk-based work at the front office desk for extended periods, with floor movement as needed.
- Work in a high-security, camera-monitored environment.

Progression

- Based on performance, may progress to Front Office Supervisor / Assistant Manager – Front Office.

Skills: communication,management,front office,customer

📌 Front Office Executive (Panaji)
🏢 Big Daddy Chain of Casinos, Golden Globe Hotels Private
📍 Panaji