– Receptionist / Front Desk Executive

Company: Reform Pilates Studio

Location: Raipur, Chhattisgarh

Position: Receptionist / Front Desk Executive

Employment Type: Full-Time

Experience: 0–2 years preferred; freshers with good communication skills may apply

Salary: ₹12,000 – ₹15,000 per month

About the Role

We are looking for a professional, well-presented, friendly, and proactive Receptionist to manage the front desk and support the smooth day-to-day operations of Reform Pilates Studio.

The ideal candidate should have excellent communication skills, a customer-first approach, good organizational abilities, and the confidence to handle client inquiries and sales follow-ups.

Key Responsibilities

Front Desk & Client Management

- Welcome and assist clients professionally and warmly.
- Manage client check-ins, appointments, bookings, and class schedules.
- Handle walk-in clients and provide information about Pilates, packages, memberships, and studio services.
- Maintain accurate client records and database.
- Coordinate with trainers regarding client requirements, schedules, and sessions.
- Handle client concerns and ensure a positive overall experience.

Calls, WhatsApp & Enquiries

- Attend incoming calls and respond to WhatsApp/online enquiries promptly.
- Handle new enquiries and explain studio packages, pricing, sessions, and policies.
- Follow up with leads, trial clients, and existing clients.
- Maintain proper enquiry and follow-up records.
- Assist in converting enquiries and trials into memberships.

Sales & Client Retention

- Follow up with prospective clients and trial sessions.
- Track membership renewals and upcoming package expiries.
- Inform clients about ongoing offers, packages, and studio activities.
- Support the studio in achieving monthly enquiry, conversion,



and revenue targets.

Payments & Administration

- Handle membership payments and maintain payment records.
- Generate/maintain invoices and receipts where required.
- Maintain daily reports for enquiries, trials, conversions, attendance, and sales.
- Assist management with basic administrative work and documentation.

Studio Operations

- Ensure the reception area and front desk are clean, organized, and presentable.
- Coordinate with trainers and management to ensure smooth daily operations.
- Monitor basic studio requirements and report maintenance or operational issues.
- Assist with opening/closing procedures and daily studio readiness.
- Maintain professional communication regarding schedule changes, cancellations, and studio policies.

Requirements

- Excellent communication and interpersonal skills.
- Good command of English and Hindi.
- Basic knowledge of MS Excel, Google Sheets, WhatsApp, and email.
- Strong organizational and multitasking skills.
- Presentable, confident, punctual, and skilled personality.
- Customer-service oriented with a positive attitude.
- Comfortable with sales conversations and follow-ups.
- Previous experience in reception, hospitality, fitness, wellness, customer service, or sales is preferred.
- Interest in Pilates, fitness, or wellness will be an added advantage.

Key Skills

Customer Service | Communication | Front Desk Management | Lead Follow-up | Sales | Client Relationship Management | Scheduling | Basic Reporting | MS Excel | Team Coordination

Preferred Candidate

Someone who is confident, energetic, responsible, well-spoken, presentable, and comfortable interacting with clients, while being capable of independently managing the front desk and handling multiple responsibilities during busy studio hours.

Contact us on (phone hidden)

📌 Front Office Assistant (Raipur)
🏢 reform raipur - by the pilates studio
📍 Raipur