Job post summary

Date posted: 27 August 2026

:

Front Desk Manager / Receptionist – NuHer Women's Wellness

Location: Mumbai – Nariman Point (On-site)

Working Hours: 10:00 AM – 7:00 PM

Working Days: Monday – Saturday

Weekly Off: Sunday

We are looking for an experienced and well-presented Front Desk Manager / Receptionist to manage the client experience at NuHer, the Women's Wellness vertical of Nuhealth.

The role will focus on client coordination, consultant management, follow-ups, relationship management and ethical upselling of relevant wellness programs and services.

Key Responsibilities

- Manage front desk operations and provide a warm, premium client experience.
- Coordinate client appointments with doctors, consultants, nutritionists, health coaches and panel experts.
- Handle client communication, appointment confirmations and follow-ups.
- Coordinate the complete client journey before and after consultations.
- Understand client requirements and guide them towards relevant services/programs.
- Drive ethical upselling and cross-selling based on client needs and expert recommendations.
- Maintain accurate client records, CRM updates and daily trackers.
- Coordinate with internal teams for smooth client servicing.
- Track appointments, follow-ups, conversions and pending payments.
- Handle client queries and ensure timely resolution.

KRAs
- Client experience and satisfaction
- Appointments booked and attended
- Follow-up completion
- Consultation-to-program conversion




- Upsell / cross-sell revenue
- Client retention and repeat visits
- CRM accuracy and timely reporting
- Achievement of monthly performance targets

Requirements
- 2–5 years of experience in front desk, healthcare, wellness, hospitality, premium clinics or customer service.
- Excellent spoken English and Hindi.
- Strong communication, interpersonal and coordination skills.
- Qualified grooming and a warm, empathetic personality.
- Strong follow-up and organisational skills.
- Comfortable with sales, upselling and client relationship management.
- Basic knowledge of CRM, Excel and Google Sheets.

Experience in women's wellness, healthcare, aesthetic clinics, premium hospitality or wellness brands will be an advantage.

Compensation

- ₹25,000 – ₹30,000 per month, depending on experience and suitability.
- Performance-based incentives may be applicable.

Working Days Monday – Saturday | 10:00 AM – 7:00 PM

Sunday – Weekly Off

We're looking for someone who is warm, organised, dependable and client-focused, with the ability to deliver a premium client experience while supporting the centre's growth and revenue goals.

Work Location: In person – Nuhealth Centre, Nariman Point, Mumbai

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience

- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 2 years (Preferred)
- total work: 1 year (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Front Desk Manager / Receptionist – NuHer Women’s Wellness (Nariman Point)
🏢 Nuhealth
📍 Nariman Point