Job Summary

We are seeking a skilled and proactive Server Support Engineer with hands-on experience in server hardware, operating systems, virtualization platforms, and infrastructure support. The candidate will be responsible for installation, configuration, maintenance, troubleshooting, and support of enterprise server environments. The ideal candidate should possess solid technical expertise in Linux, Windows, VMware, server hardware management, and basic networking concepts.

Key Responsibilities

Server Hardware Management

- Perform server assembly, disassembly, rack mounting, cabling, installation, and replacement of hardware components.
- Diagnose and troubleshoot server hardware issues including:

- Motherboards

- CPUs

- Memory (RAM)

- Power Supplies (PSU)

- RAID Controllers

- Hard Drives (SAS/SATA/NVMe)

- Network Interface Cards (NIC)

- Execute preventive maintenance activities for server infrastructure.
- Coordinate hardware upgrades and replacements with minimal downtime.

Operating System Administration

- Install, configure, and maintain Linux and Windows Server operating systems.
- Perform OS deployment, patching, updates, and system optimization.
- Troubleshoot operating system performance, boot failures, service outages, and configuration issues.
- Manage user accounts, permissions, and system security policies.

Virtualization Support

- Install, configure, and manage VMware environments.
- Monitor virtual machines and host resources.
- Perform VM provisioning, cloning, migration, backup, and recovery activities.
- Troubleshoot virtualization-related issues and performance bottlenecks.

Infrastructure & Server Deployment

- Deploy and configure physical and virtual servers according to project requirements.
- Configure RAID levels (RAID 0, 1, 5, 6, 10)



based on application requirements.
- Perform firmware, BIOS, and driver upgrades.
- Support storage integration and server provisioning activities.

Remote Server Management

- Manage servers through:

- IPMI

- Dell iDRAC

- HPE iLO

- Lenovo XClarity (preferred)

- Perform remote troubleshooting, monitoring, power management, and firmware updates.

Networking Support

- Basic troubleshooting of network connectivity issues.

- Configure and verify

- IP Addressing

- VLANs

- DNS

- DHCP

- Gateway settings

- Coordinate with network teams for infrastructure-related incidents.

Incident & Problem Management

- Analyze, troubleshoot, and resolve hardware, OS, virtualization, and infrastructure issues.
- Handle incidents within defined SLA timelines.
- Maintain technical documentation and troubleshooting records.
- Escalate critical issues to appropriate teams when required.

Monitoring & Reporting

- Monitor server health, performance, storage utilization, and system availability.
- Generate incident reports, maintenance reports, and capacity planning recommendations.
- Ensure infrastructure compliance with operational standards.

Requirements

Required Technical Skills

Server Hardware

- Strong knowledge of enterprise servers:

- Dell PowerEdge

- HPE ProLiant

- Lenovo Think System

- Supermicro Servers

- Hardware diagnostics and component replacement.

Operating Systems





- Linux Administration (RHEL, CentOS, Ubuntu)
- Windows Server Administration (2016/2019/2022)

Virtualization

- VMware vSphere / ESXI
- Basic understanding of Hyper-V (preferred)

Storage & RAID

- RAID configuration and troubleshooting

- SAN/NAS fundamentals

- Storage provisioning concepts

Remote Management

- IPMI

- Dell iDRAC

- HPE iLO

- Firmware management

Networking

- TCP/IP Fundamentals
- DNS, DHCP

- VLAN Concepts

- Network Troubleshooting

Tools

- Putty

- WinSCP

- VMware vCenter
- Monitoring tools (Nagios, Zabbix, PRTG, etc.)

Preferred Skills

- Experience in Data Center Operations.
- Knowledge of High Availability (HA) and Disaster Recovery (DR) concepts.
- Experience with backup solutions.
- Exposure to HPC environments is an added advantage.
- Basic scripting knowledge (Bash, Shell, PowerShell) preferred.
- Familiarity with storage technologies and file systems.

Educational Qualification

- Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
- Relevant certifications will be an added advantage:

- RHCSA / RHCE

- VMware VCP

- Dell EMC Certified

- HPE ASE

- Microsoft Certified

Soft Skills

- Strong analytical and troubleshooting skills.
- Excellent communication and documentation abilities.
- Ability to work independently and within a team environment.
- Customer-focused approach with problem-solving mindset.
- Ability to work under pressure and manage multiple priorities.

Experience Required

- Minimum 3–5 years of experience in:

- Server Hardware Support

- Linux Administration

- Windows Server Administration

- VMware Administration
- Infrastructure & Data Center Operations

📌 Field Support Engineer (Faridabad)
🏢 Netweb Technologies India
📍 Faridabad