Customer Interaction & Relationship Management

- Welcome and guide walk-in customers, addressing inquiries related to loan products, EMI schedules, interest rates, etc.
- Provide accurate information about loan terms, documents required, and application status.
- Maintain long-term relationships by following up on customer satisfaction and offering support post-loan disbursement.

Operational Support

- Assist in the collection and verification of customer documents for secured loans.
- Ensure complete and compliant documentation before forwarding to credit/operations teams.
- Handle customer requests for loan statements, pre-closure, and interest certificates.

Service Quality And Compliance

- Ensure adherence to all internal policies and regulatory guidelines (RBI/NBFC norms).
- Monitor TATs (Turnaround Times) for customer queries and resolution.
- Escalate unresolved issues or complaints to appropriate internal teams.

Reporting And Data Management

- Update customer interactions and service requests in CRM systems.

Maintain logs of complaints, feedback, and resolutions provided.

📌 Field Operations (India)
🏢 GrowXCD Finance
📍 India