nThe primaryfocus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
N
nResponsibilities:
N
nThe primaryfocus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent‘s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
N
nQualification / Experience:
N
n
Graduaten
Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade” N
Should not be on PIP N
MS Office and valuable Reporting Skills N
Excellent Communicationand Interpersonal Skills N
Teamwork, Discipline, and Time Management N
n
nDesired:
N
n
Robust Communication N
Analytical Skillsn
Target Oriented N
Pressure Handlingn