nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
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nResponsibilities:
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nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent‘s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
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nQualification / Experience:
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Graduaten
Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade”n
Should not be on PIPn
MS Office and valuable Reporting Skillsn
Excellent Communication and Interpersonal Skillsn
Teamwork, Discipline, and Time Managementn
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nDesired:
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Solid Communicationn
Analytical Skillsn
Target Orientedn
Pressure Handlingn