Job Description
Find purpose in each day while contributing to a workplace revolution SHL, People Science. People Answers.
Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL’s extensive suite of Assessments, Platforms? If so, perhaps you would like to develop your experience within a world renowned, fast-growing HR SaaS organization as a Technical Support Specialist? SHL works with some of the world’s most prestigious companies who believe us to revolutionize their workplaces and help them to thrive.
A great advantages package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.
What you will be doing:
Provide effective technical assistance regarding emails, chat, and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards .
Maintain communications to Customers and Candidates throughout the investigation and resolution of technical issues.
Assist SHL Technology teams in the testing of online products.
Maintain integrated customers and suppliers and know the different technologies that exist.
What we are looking for from you:
Essential
Customer Service
Organisational and time management
Microsoft Office
Written and Communication Skills
Desirable
Business level English language
Open to work in rotational shifts
Customer Relationship Management Experience
Get in touch:
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.
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About Us
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📌 Technical Support Specialist (Gurugram)
🏢 SHL
📍 Gurugram