Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Service Delivery Manager (SDM) is responsible for overseeing the performance, quality, and operational health of partner-delivered services. Acting as the primary governance point between ServiceNow and delivery partner(s), the SDM ensures partner engagements are delivered in accordance with agreed service levels, quality standards, contractual commitments, and customer outcome expectations.




The SDM monitors partner delivery performance, identifies risks, drives corrective actions, manages escalations, and provides ongoing visibility into delivery health for ServiceNow leadership. The role serves as the accountability layer that makes partner performance predictable, scalable, and aligned to ServiceNow standards, regardless of whether the partner is delivering managed services, outsourced operations, subcontracted services, or project-based engagements.
Responsibilities
Serve as the primary ServiceNow point of contact for the partner's aligned Delivery Manager(s), maintaining day-to-day oversight of partner service performance against contracted KPIs and SLAs.
Review delivery quality trends, audit findings, and operational metrics to identify systemic issues, root causes, and opportunities for continuous improvement.
Monitor delivery unit economics and cost-per-outcome performance, ensuri

📌 Service Delivery Manager (Bengaluru)
🏢 ServiceNow
📍 Bengaluru