RSA - Technical Support Engineer 2

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, password less hardware authenticator; and a frictionless,



mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a quick-paced challenge doing something that truly matters, come join our winning team For more information, go to rsa.com.

RSA - Technical Support Engineer 2

Principal Responsibilities And Duties

Acts as a remote customer advocate to champion specific customer needs in collaboration with field team

Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution

Participating in and leads conference calls with customers Knows their audience and articulate accordingly

Participates in eServices content creation (self-service) and maintenance such as Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge databas

📌 RSA - Technical Support Engineer 2 (Bengaluru)
🏢 RSA Security
📍 Bengaluru