About ShftX
ShftX is India's next-generation multi-brand consumer electronics house, building and scaling 8+ brands
across Amazon, Flipkart, Blinkit, Zepto, and quick-commerce platforms. With a 100+ member team, a
founder-led culture, and zero patience for bureaucracy, every ShftX teammate owns their function end-to-
end — we don't hire employees, we hire founders of their function.
About the Role
As ORM Manager, you'll own ShftX's reputation across every marketplace, review platform, and social
channel our 12+ brands sell on. Ratings and reviews directly drive Buy Box eligibility, ad approval,
conversion, and account health on Amazon and Flipkart — so this isn't a support function, it's a growth
lever. You'll build the systems, playbooks, and (eventually) the team that keeps ShftX's brands trusted at
scale, while working closely with Ecommerce, Performance Marketing, CX, and R&D; to fix problems at the
root, not just respond to them.
Key Roles & Responsibilities
1. Marketplace Ratings & Account Health
Own product and seller ratings across Amazon, Flipkart, Blinkit, Zepto,



and other marketplaces where
ShftX brands sell.
Track and protect account health metrics — Order Defect Rate, Return/Refund Rate, Voice of the
Customer (VOC) dashboards, Seller Rating — that affect Buy Box, ad eligibility, and catalogue visibility.
Flag and act on early warning signs of account health risk before they escalate into suspensions or listing
restrictions.
2. Review & Feedback Management
Monitor, categorize, and respond to product reviews and customer feedback across all platforms in line
with brand tone and TAT targets.
Identify and report fake, malicious, or policy-violating reviews for takedown through official marketplace
channels.
Run structured post-purchase review-generation campaigns to build organic positive review volume.
3. Root-Cause Collaboration
Partner with R&D; and Quality teams to translate recurring complaint patterns (product defects,
packaging, delivery issues) into f

📌 Online Reputation Manager (India)
🏢 ShftX Tech
📍 India