Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Role summary
The Staff Software Engineer (IC4) on Sales and Order Management designs, builds, ships, and operates capabilities whose core behavior is model-driven rather than explicitly authored—agentic and conversational experiences that interpret a seller's or customer's intent, reason over catalog, quote, and order context, invoke tools, and act on the user's behalf across the quote-to-order lifecycle.




This is not a machine learning or AI research role; the engineer does not train foundation models. It is also distinct from traditional full-stack engineering, where systems follow deterministic logic rather than selecting execution paths at runtime. Two consequences shape the work. First, the most significant logic often lives in natural language—instructions, prompts, tool descriptions, guardrails, escalation rules—which must be engineered, versioned, and reviewed with the same discipline as code. Second, because behavior is probabilistic, correctness is established by measuring behavior at scale rather than by asserting fixed outputs, making automated evaluation a first-class engineering activity rather than a quality-assurance afterthought.
The stakes in this domain sharpen both points. An agent operating on quotes and orders touches pricing integrity, contractual commitment, and revenue r

📌 Staff Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad