About NWAY Technologies
NWAY Technologies Pvt. Ltd. is a leading ERP product-based company providing digital solutions across Construction, Infrastructure, EPC, Mining, Real Estate, Transport, and allied industries. Our ERP solutions cover key business functions including Project Management, Finance & Accounts, Purchase, Inventory, HR & Payroll, and more.
Website: www.nwaytech.com
Job Summary
We are looking for a Business Analyst – ERP with 3–4 years of experience in ERP, SaaS, or enterprise software. The candidate will be responsible for understanding business requirements, analyzing client processes, preparing functional specifications, managing client-raised tickets, and working closely with Product, Development, QA, Implementation, and Support teams.
Key Responsibilities
Business Analysis & Requirement Gathering
· Gather, analyze, and document business and functional requirements from clients and internal stakeholders.
· Understand client business processes, workflows, and pain points.
· Identify process gaps and translate business requirements into ERP solutions.
· Prepare BRD,



FRD, User Stories, Use Cases, Acceptance Criteria, and Functional Specifications. Create process workflows using BPMN / UML / flow diagrams.
· Prepare wireframes or functional prototypes wherever required.
· Manage requirement clarifications, scope changes, and enhancement requests.
· Identify opportunities for process improvement and ERP automation.
Client Ticket Management
· Analyze and manage client-raised ERP tickets, issues, and enhancement requests.
· Identify whether the issue is a bug, configuration issue, process gap, or enhancement.
· Coordinate with Support, Development, QA, and Implementation teams for resolution.
· Validate fixes and ensure resolution as per client requirements and SLA.
· Track tickets from analysis to closure and document recurring issues for product improvement.
Product & Development Coordination
· Work closely with Product Managers and Development teams t

📌 Business Analyst (Indore)
🏢 Nway Technologies
📍 Indore