Job Overview:

The Specialist, Technology Solutions is a senior-level individual contributor
with deep subject matter expertise in Amazon Connect and AWS platform services,
who independently leads complex, cross-functional analyses and solution design
initiatives. Acting as a bridge between business stakeholders and technical
teams, this role evaluates ambiguous business needs, develops innovative process
models, and delivers data-driven recommendations that inform strategic decisions
and major technology investments.

The analyst translates requirements into scalable, secure AWS-based Contact
Center solutions leveraging AWS Connect and adjacent platform services such as
IAM, Lambda, Lex, Bedrock, DynamoDB, Glue, and QuickSight, while ensuring
alignment with information security and enterprise architecture standards. They
influence project direction by identifying system interdependencies, assessing
feasibility and risk, and guiding stakeholders toward high-value outcomes that
improve service quality and operational efficiency.





Success in this role is demonstrated through the delivery of comprehensive
analytical outputs that withstand technical scrutiny, high-quality requirements
that minimize scope creep, and measurable business impact from implemented
solutions. The Technology Solution Analyst models robust customer centricity,
adaptability, collaboration, innovation, critical thinking, and technical
acumen; mentors other analysts; facilitates cross-functional working sessions;
and consistently raises the performance bar by challenging assumptions and
upholding analytical integrity.

Key Responsibilities:

1. Business Analysis & Requirement Gathering:
* Work closely with business stakeholders, including sales, marketing, and
customer service teams, to gather requirements and understand their needs.
* Translate business requirements into functional CCaaS specifications,
ensuring solutions align with organizational objectives.
* Document user stories, workflows, an

📌 Specialist, Technology Solutions (Chennai)
🏢 Pearson
📍 Chennai