E-Commerce Operations Manager

Location: Okhla, New Delhi Employment Type: Full-Time, Work From Office Experience: 2–5 Years Joining: Immediate Reports To: Founders / Operations Head

About the RoleKroslo is looking for a hands-on Operations Manager to own everything that happens after an order is placed. You will be responsible for keeping inventory accurate and available across every sales channel — Amazon, Uniware, Shopify, and others — and for making sure every order that comes in gets dispatched fast, cheap, and correctly, right through to final delivery at the customer's doorstep.

Roles and Responsibilities

- Monitor and reconcile inventory levels across Amazon, Uniware, Shopify, and all other sales platforms to prevent stockouts and overselling.
- Ensure every order is dispatched within the committed timeline once it is received into the system.
- Run cost-benefit analysis across available dispatch and shipping options for each order, and select the method that optimizes for speed and cost without compromising reliability.
- Track every shipment end-to-end — from dispatch to final delivery — and proactively flag or resolve delays.
- Coordinate with courier/logistics partners and warehouse teams to resolve dispatch, shipment, or operational issues immediately as they arise.
- Maintain clean, up-to-date records of order status, dispatch timelines,



and delivery confirmations across platforms.
- Escalate and drive resolution on delayed, lost, or RTO shipments to minimize customer impact.
- Prepare and share daily/weekly dispatch, inventory-accuracy, and shipment-delay reports with the founders/management.
- Report immediately on any operational issue that risks a dispatch or delivery delay, along with the corrective action being taken.

What We're Looking For
- 2–5 years of experience in e-commerce operations, dispatch, logistics, or supply chain coordination.
- Working knowledge of Amazon Seller Central, Uniware, and Shopify (or similar order/inventory management systems).
- Solid ownership mentality — comfortable being accountable for dispatch and shipment outcomes from the moment an order is received.
- Sharp at solving problems quickly under time pressure, especially around delays and exceptions.
- Excellent coordination skills to work with couriers, warehouse staff, and platform support teams.
- Detail-oriented with strong follow-through on tracking and reporting.
- Comfortable maintaining structured reports/dashboards (Excel/Sheets or platform-native) and presenting them to founders/management on a regular cadence.

Compensation
- Based on experience and interview performance - Rs. 4-5 Lakhs / year CTC

📌 E-Commerce Operations Manager (New Delhi)
🏢 Kroslo
📍 New Delhi