Job Description Immediate to 15 days Joiners Only
n Location -Bangalore/ Electronic city
n Prefer: only candidates near to Electronic city
n US Time shift/Rotational
n Prefer: International Voice support with good communication
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n Key Responsibilities:
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- Manage Tier 1 help desk tickets through the company's internal ticketing system.n
- Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools.n
- Perform basic Windows administration tasks, including password resets, email backups, Outlook synchronization issues, and file/folder management.n
- Diagnose and resolve basic network connectivity and printer-related issues.n
- Escalate complex technical problems to Technical Support Specialist II or appropriate resolver groups.n
- Ensure timely resolution by following up on outstanding requests.n
- Document all troubleshooting steps and contribute to the knowledge base.n
- Adhere to IT policies, procedures, and compliance standards, including password management, documentation,



access provisioning, and data protection.n
- Minimize user downtime by providing accurate communication and efficient issue resolution for unscheduled outages.n
- Work within an SLA-based response/resolution model; experience with ServiceNow or any equivalent ITSM tool is preferred.n
- Maintain regular communication with IT management through timely operational reporting and collaborate with team members on support issues and needs assessments.n

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n Qualifications & Skills:
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- 3–4 years of experience in customer service or a help desk role.n
- Robust troubleshooting skills for Windows OS, O365, and common IT issues.n
- Basic understanding of network connectivity and printer troubleshooting.n
- Ability to document resolutions and contribute to a knowledge base.n
- Experience with ITSM tools (ServiceNow preferred) and adherence to SLA-driven workflows.n
- Excellent communication skil

📌 IT Service Desk/Help Desk Specialist (Bengaluru)
🏢 eJAmerica
📍 Bengaluru