Laxmi Software Technology is a growing tech company committed to delivering great products and outstanding customer experiences. We're looking for a friendly, reliable Customer Service Officer to join our team.
Key Responsibilities
Respond to customer queries via phone, email, and chat
Resolve complaints and ensure customer satisfaction
Maintain records of customer interactions in CRM/database
Coordinate with Sales/Technical teams to resolve issues
Follow up with customers and escalate priority issues when needed
Requirements
Bachelor's degree (preferred)
Good communication skills (English/Hindi/Gujarati)
Basic computer/MS Office knowledge
Prior customer service experience is a plus
Patient, positive, team-oriented attitude
What We Offer
Market-competitive salary
Supportive work environment
Growth opportunities opportunities
Training provided