Job Summary

VPLAK India is looking for a Customer Relationship Manager to manage high-value customers, ensure excellent after-sales experience, and build long-term customer relationships. The role requires solid communication skills, coordination with internal teams, and a customer-first mindset.

Key Responsibilities
Handle walk-in, repeat, and premium customers professionally
Ensure excellent customer experience from enquiry to post-sales support
Maintain regular follow-ups for installations, deliveries, and service requests
Resolve customer complaints and escalations smoothly
Build long-term relationships to drive repeat sales and referrals
Coordinate with Sales, Operations, and Service teams
Maintain customer data, feedback, and CRM records




Upsell / cross-sell products where applicable

Required Skills & Qualifications
Graduate (Any discipline)
2–3years experience in Customer Relationship / Client Servicing / Retail CRM
Robust verbal & written communication skills
Customer-centric attitude with problem-solving ability
Comfortable handling high-value and demanding clients
Basic knowledge of CRM tools, Excel, WhatsApp & email communication
Hospitality, luxury retail, electronics, or showroom experience is a plus

Job Type: Full time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Gurugram
🏢 Vplak India
📍 Gurugram