Trainer (Customer Relationship Executive – BPO, Retail, Banking & Finance)

Key Responsibilities:
Conduct engaging classroom and practical training sessions for students on Customer Relationship Executive (CRE) modules related to BPO, Retail, Banking, and Financial Services.
Train students on communication skills, customer service etiquette, sales techniques, and client relationship management.
Deliver sessions on product knowledge, call handling, CRM tools, complaint resolution, and workplace behavior.
Prepare trainees for interviews and workplace readiness through mock interviews, group discussions, and role plays.
Develop lesson plans, teaching materials, and evaluation tools aligned with NSQF / SSC guidelines.
Track and record trainee progress, attendance, performance, and assessment results.
Placements : job placement activities by identifying suitable job roles, conducting pre-placement sessions, and ensuring candidate readiness.
Post-Placement Tracking by maintaining follow-ups with placed candidates and employers to ensure retention and gather feedback.




Maintain training and placement documentation, and share regular updates with project coordinators and management.
Ensure adherence to quality standards, training hours, and project timelines

Qualification & Experience:
Graduate / Post Graduate in Management, Commerce, or any related field.
Minimum 2–3 years of experience in BPO, Retail, Banking, or Customer Service industry.
Prior training or teaching experience preferred.

Required Skills:
Solid communication, presentation, and interpersonal skills.
Sound understanding of customer relationship management and service delivery.
Ability to motivate and engage youth trainees.
Proficiency in English, Hindi, and basic computer applications.

Preferred:
Certification in soft skills, retail, or BFSI training (NSDC/SSC certified preferred).
Familiarity with digital learning tools and interactive training methods.

Job Type: Full time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Trainer Customer Relationship Executive Noida
🏢 National Institute Of Education And Development(NIED)
📍 Noida