Job Description
Location: Chennai, India
nExperience: 5+ years in Travel / Travel Operations / Customer Support
nShift: US Time Zone – Night Shift (IST)
nEmployment Type: Full time
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About the RolenSyntax Global is looking for an experienced Travel Support Manager to lead and supervise a team of Travel Support Experts handling travel support for US-based clients and HNI customers.
nThe ideal candidate will have solid knowledge of the travel industry, hands-on experience with GDS platforms, excellent communication skills, and the ability to manage a high-performing team while ensuring exceptional, concierge-style customer support.
nThis is a non-sales travel support role, focused on service quality, booking accuracy, issue resolution, team performance, and client satisfaction.

Desired Candidate Profilen
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5+ years of experience in travel operations, travel support, hospitality, or customer service, with at least 1–2 years in a team lead/supervisory role.n
Strong hands-on experience with GDS platforms such as Amadeus, Sabre or similar.n




Positive understanding of airline, hotel, cruise, ticketing, cancellation, and rebooking processes.n
Experience supporting international travelers, preferably US customers.n
Excellent spoken and written English with solid phone etiquette.n
Strong problem-solving and escalation-handling skills.n
Ability to coach, motivate, and manage a team.n
Experience working with Travel CRM and travel booking platforms.n
Willingness to work US time zones / night shifts in IST.n
Any graduate can apply; a degree or diploma in Travel & Tourism, Hospitality, or a related field is an advantage.
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Key Responsibilities:Team Managementn
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Allocate workloads, monitor productivity, and ensure timely handling of calls, emails, and requests.n
Coach team members on travel processes, customer service, communication, and booking best practices.n
Conduct regular quality checks, performance reviews, and feedback s

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