Job Profile & Responsibilities

- Lead and manage key client relationships, acting as a strategic partner and primary point of contact for clients.
- Demonstrate excellent presentation, verbal, and written communication skills while interacting with clients and internal teams.
- Build strong, long-term client relationships through proactive communication, strategic account management, and a deep understanding of client businesses.
- Understand client business objectives, consumer behaviour, market challenges, competitive landscape, and industry trends through regular research and analysis.
- Translate client objectives into clear briefs and actionable plans for creative, strategy, planning, digital, media, and execution teams.
- Ensure seamless end-to-end execution of projects by coordinating effectively with all internal stakeholders and maintaining clear timelines, responsibilities, and deliverables.
- Possess strong working knowledge of digital marketing, including social media, content marketing, performance marketing, influencer marketing, digital campaigns, media planning, and emerging digital platforms.
- Stay updated on evolving digital trends, platforms, consumer behaviour, and industry practices and proactively recommend relevant opportunities to clients.
- Identify opportunities for upselling and cross-selling across existing accounts to drive incremental revenue and strengthen client partnerships.
- Prepare and present proposals, credentials, presentations, estimates, commercials, and strategic recommendations, and ensure timely client approvals.
- Map client organisations and key stakeholders to build stronger relationships, influence decision-making, and identify business opportunities.
- Maintain high attention to detail across client communication, documentation, estimates, approvals, campaign execution, reporting, and project closures.
- Ensure complete and accurate documentation of client discussions, briefs, approvals, estimates, commercials, timelines, and project archives.




- Handle client escalations with maturity and professionalism, taking ownership of issues and driving timely, solution-oriented resolution.
- Demonstrate strong operational and process management skills, ensuring projects move smoothly from brief to execution and closure.
- Maintain strong control over project timelines, deliverables, budgets, resources, approvals, and dependencies.
- Ensure internal teams have clear briefs, priorities, timelines, and expectations, while proactively identifying and resolving execution bottlenecks.
- Lead, mentor, and develop client servicing teams while ensuring accountability, productivity, and effective workflow management.
- Monitor account health, project status, revenue opportunities, and client satisfaction, and proactively address gaps.
- Work closely with senior leadership on account strategy, business growth, revenue planning, and key client relationships.

Personal & Professional Skills
- Strong client servicing, account management, and relationship-building skills.
- Strong operational acumen with excellent execution and process management capabilities.
- Strong understanding of advertising, branding, digital marketing, and integrated communication.
- Good understanding of social media, performance marketing, influencer marketing, content, media planning, and digital campaigns.
- Excellent presentation, negotiation, communication, and interpersonal skills.
- Ability to manage multiple accounts, priorities, deadlines, and stakeholders effectively.
- Strong commercial understanding with an ability to identify and convert business opportunities.
- Robust analytical, problem-solving, and decision-making abilities.
- Ability to work independently as well as collaboratively with cross-functional teams.
- Self-motivated, dynamic, proactive, and solution-oriented approach.
- Strong ownership and accountability for client relationships, business growth, and execution.
- Strong focus on timelines, operational efficiency, execution quality, client satisfaction, and business growth.

📌 Director of Client Services (Goregaon)
🏢 Eggfirst Advertising and Digital Marketing Agency - Specialist in Tier 2/3 u0026 Rural markets of India
📍 Goregaon